Effective Date: 2025-09-10

Return Window

You have 30 days from receipt to return eligible items for a full refund of the purchase price (excluding original shipping costs).

Eligible Returns

Items must be:

• In original condition (unfinished, unassembled, unmodified)
• Free from saw marks, drill holes, or any alterations
• In original packaging with all hardware and instructions
• Accompanied by proof of purchase
• Free from odors (smoke, pet, chemical)

Non-Returnable Items

The following cannot be returned:

• Custom-made or personalized woodwork items
• Items that have been cut, drilled, stained, painted, or finished
• Live-edge pieces (due to unique nature)
• Items marked as “Final Sale” or “Clearance”
• Wood exposed to moisture or weather
• Items damaged by misuse or improper storage
• Special order exotic wood items

How to Return Items

1. Contact us at hello@snowyantlers.ca within 30 days to request a return
2. We’ll provide a Return Authorization Number (RAN)
3. Package items securely in original packaging
4. Include the RAN with your return
5. Ship to our return address

Return Shipping Costs

• Customer’s responsibility: Returns for change of mind or preference
• We pay: Returns due to our error, defects, or shipping damage (we’ll provide a prepaid label)

Refund Processing

• Items inspected within 2 business days of receipt
• Refunds processed within 5-10 business days after approval
• Refunds issued to original payment method
• Bank processing times may add 3-5 business days
• Refund times may vary depending on your bank or credit card provider

Exchanges

We offer exchanges for:

• Different sizes or wood species (subject to availability)
• Items with manufacturing defects
• Incorrect items sent

Defective Items or Craftsmanship Issues

Local Customers (Manitoba Central Plains area):

• Contact us immediately for inspection
• We’ll arrange free pickup/exchange
• Minor issues may be repaired on-site

Shipped Orders:

• Contact us immediately with detailed photos
• We’ll provide a prepaid return label
• Full refund or replacement at our discretion

Partial Refunds

We do not offer partial refunds. Items are either eligible for a full refund (minus original shipping) or not returnable.

Order Cancellations

Contact us immediately to request cancellation

Orders can be cancelled before shipping for a full refund

Custom orders cannot be cancelled once production begins